Billing issues
Fix payment, invoice, and subscription problems.
Use this page when your plan, seats, gateway usage, or payment method looks wrong.
Check:
- You're looking at the right billing scope. Personal billing and organization billing are separate. If you're a member of an org, confirm whether the thing you're checking (a plan, a credit balance, a payment method) belongs to you or to the organization.
- Your plan matches what you expect. Free, Core, or Enterprise, each with its own included usage.
- Seat count is right, for organizations. Org plans bill per seat; adding or removing members updates the subscription quantity immediately, with the prorated adjustment invoiced right away.
- You're checking the right balance. LLM credits are spent by model calls through the managed gateway. They're hard-capped, so once they're used up, gateway-routed model calls stop until the next billing period or until you add more, whichever your plan supports.
- Payment is actually going through. A failed card blocks new managed usage even if you technically have credits left.
When something is blocked for billing reasons, the banner names the specific cause instead of a generic error:
| What you'll see | What it means |
|---|---|
| Included usage is exhausted | Your included usage for this period is used up. |
| Payment needs attention | A charge failed; update your payment method. |
Info:
Gateway/model errors come from the hard-capped LLM credit pool. Once it's spent, gateway-routed calls stop until the next billing period.
Invoices, receipts, and payment methods live in the billing portal, reached from the Manage plan action in Settings. See Usage & billing and Budgets & limits for the full model.